Frequently asked questions

Five Hearts manages rental homes in Savannah, Georgia and the surrounding Chatham County communities, including the islands, Pooler, Richmond Hill and Bloomingdale.

Our full-service management covers rent pricing and marketing with quality photos on the major rental sites, tenant screening, online rent collection and autopay, maintenance through vetted local vendors, documented move-in and move-out inspections with photos, monthly owner statements and distributions, year-end documents, and handling the eviction process if a tenant has to be removed.

Every home gets a rental analysis that compares it against current Savannah rental comparables. We walk you through the numbers before the home is listed. You can request a free rental analysis on our website or by calling 912.521.7117.

Yes. We coordinate the handoff of the current lease, the security deposit, keys and records, and introduce ourselves to your residents so nothing falls through the cracks.

Start with a free consultation about your property and goals, whether it's one home or a portfolio. Next we prepare a rental analysis. Then you sign the management agreement, and we set up your owner portal and get the home ready to lease.

Owner distributions go out monthly by direct deposit, with a statement you can view and download any time in your online owner portal.

Late fees are enforced according to the lease. If a tenant has to be removed, Five Hearts handles the eviction process, keeps you informed, and works to re-rent the home promptly.

Yes. Five Hearts Property Management is a licensed Georgia real estate company based in Savannah, and a member of the National Association of Residential Property Managers (NARPM) and the Vacation Rental Management Association (VRMA).

Yes. Alongside long-term rentals, we manage select short-term and vacation rentals in coastal Georgia, with a focus on waterfront and luxury homes. Ask about it in your free consultation.

You can book our vacation homes directly at fivehearts.directstays.com.

Yes. We manage condominium and homeowners associations in the Savannah area. That includes dues collection with online payments, bill pay, budgets and monthly board reports, common-area maintenance and vendor contracts, owner communication on the board's behalf, and support for annual meetings, minutes and records.

Choose a home from our available rentals and select Apply. Each adult 18 or older who will live in the home completes their own application with a valid photo ID and proof of income.

Combined household gross income of at least 2.5 times the monthly rent, a credit score of 600 or higher, no unpaid balance owed to a current or former landlord, and no bankruptcy that is undischarged or filed in the last 2 years. Criminal history is reviewed as part of the application. Every applicant is evaluated by the same written criteria, posted on our rental criteria page.

Yes. Select Tour on any listing, answer a few quick questions based on our rental criteria, and pick the times that work for you. We confirm within one business day. You can also call 912.521.7117.

Pets are allowed only where a listing says so, up to 2 per home, with a $500 nonrefundable fee per pet. Assistance animals are not pets: no pet fees or breed or size limits apply, and you can request one at any time.

Yes. We do not discriminate based on race, color, religion, sex, national origin, familial status or disability, and we consider requests for reasonable accommodations at any point in the process.

Rent is due on the date in your lease, usually the 1st of the month. Setting up autopay in the resident portal is the easiest way to avoid late fees.

Log in to the resident portal and create a service request, adding photos if you can. For emergencies like flooding or a gas smell, call 912.521.7117 right away, day or night.

Give written notice according to your lease terms, which list the required notice period. Message us through the portal so it's documented, and we'll send move-out instructions.

After you return the keys, we inspect the home and send an itemized statement with any refund within the time Georgia law requires. Make sure we have your forwarding address.

Call or text 912.521.7117, email [email protected], or visit our office at 329 Commercial Dr, Suite 100, Savannah, GA 31406. Office hours are Monday through Friday, 9am to 5pm. After-hours emergencies: 912.521.7117.